Service Policy

Novergan INC is committed to providing customers with high-quality digital products and a comprehensive after-sales service experience. To protect your rights, we have established the following service and return policy (30-day return policy).

I. Service Content
After purchasing Novergan INC digital products, you will enjoy the following service support:

 Order processing and logistics delivery service

 Product usage guidance and technical support

 After-sales problem consultation and solution provision

 Product quality problem detection and handling

 Return and exchange service support (subject to policy conditions)

II. 30-Day Return Policy
We offer a 30-day return service for most digital products from the date of receipt. Specific rules are as follows:

1. Eligible Return Conditions
   You can apply for a return in the following situations:

 Product has quality problems or functional malfunctions

 Received goods do not match the order description

 Unused goods with original packaging intact

 Application submitted within the 30-day return period

2. Non-Returnable Situations
   Returns may not be supported in the following situations:

 Problems caused by human error or improper use

 Products missing original packaging, accessories, or labels

 Returns exceeding the 30-day return period

 Goods that have been visibly used and affect resale (excluding quality problems)

3. Return Process

 Contact Customer Service to submit a return request

 Provide order information and a description of the problem

 Return the goods as instructed

 Refund will be processed after the warehouse confirms receipt

4. Refund Instructions

 Refunds will be processed within 3–5 business days after the return is approved.

 Refunds will be returned to your original payment account.

 Actual arrival time may vary slightly depending on the payment platform.

5. Shipping Costs

 Returns due to quality issues: Shipping costs will be borne by Novergan INC.

 Returns due to non-quality issues: Shipping costs will be borne by the customer.

III. Customer Support

If you have any questions about our products or return policy, please feel free to contact us:

Email: support@novergan.com
Phone: 4424300712

Novergan INC. Protecting every purchase experience with professional service, making tech shopping more worry-free.