Return Policy
Novergan INC is committed to providing customers with a worry-free digital product shopping experience. We offer a 30-day hassle-free return policy and support “opened but returned” returns, ensuring you can still use and choose with confidence after purchase.
I. Return Period
Returns can be requested within 30 days of receipt.
Return requests will not be accepted after 30 days.
II. Supported Return Circumstances
You can apply for a return in the following situations:
Product has quality problems or malfunctions.
Received goods do not match the order description.
Goods cannot be used normally.
Product has been opened but is still within the 30-day return period (supported return).
✔ Special Note: Opening does not affect return eligibility (in cases of non-human-caused damage).
III. Unsupported Return Circumstances
Returns may not be possible in the following situations:
After the 30-day return period.
Human-caused damage, dropping, or improper use.
Severely missing accessories, instructions, or packaging.
Obviously damaged and unsaleable (non-quality issues).
IV. Return Process
Contact customer service to submit a return request.
Provide order number and a description of the problem.
Return the goods as instructed.
Warehouse signs for and inspects the goods.
Refund processing completed.
V. Return Address
88 HOFF ST 107 SAN FRANCISCO, CA 94110
VI. Refund Policy
Refunds will be processed within 3–5 business days after return confirmation.
Refunds will be returned to the original payment account.
The exact arrival time depends on the bank or payment platform.
VII. Shipping Costs
Returns due to quality issues: Shipping costs will be borne by Novergan INC.
Returns due to non-quality issues: Shipping costs will be borne by the customer.
VIII. Customer Support
If you encounter any problems during the return process, we are happy to assist you:
Email: support@novergan.com
Phone: 4424300712
Novergan INC. Making every purchase worry-free and every choice free.