FAQ

Novergan INC provides transparent and clear service support and a 30-day return guarantee for digital product users. Below are answers to frequently asked questions from customers regarding purchase and use.

I. Orders and Purchase Related

Q1: How long does it take for my order to ship after I place it?

A: Orders are usually processed and shipped within 1-2 business days after confirmation.

Q2: How can I check my order status?

A: You can check the latest delivery status through the tracking link in your order confirmation email.

Q3: Can I modify or cancel my order?

A: You can request modifications or cancellations before your order is shipped. Once shipped, changes are not possible.

II. Products and Usage Related

Q4: What should I do if there is a problem with the product?

A: Please contact customer support first. We will assist with remote troubleshooting or provide a return/exchange solution.

Q5: Do you provide technical support?

A: Yes, we provide basic usage guidance and product technical support services.

Q6: Is there a warranty for the product?

A: Some digital products offer limited warranty service; please refer to the product page for details. III. 30-Day Return Policy

Q7: What is the return period?

A: Returns can be requested within 30 days from the date of receipt (provided the return conditions are met).

Q8: Under what circumstances can I return an item?

A: Returns are possible in the following situations:

 Product has quality issues or functional malfunctions

 Product does not match the description

 Unused and in its original packaging

 Requested within the 30-day return period

Q9: Under what circumstances are returns not possible?

A: Returns may not be supported in the following situations:

 Beyond the 30-day return period

 Human-caused damage or improper use

 Missing original packaging, accessories, or labels

 Used and affecting resale (not a quality issue)

Q10: Who bears the return shipping costs?

A:
 Quality issues: Novergan INC. bears the shipping costs

 Non-quality issues: Customer bears the shipping costs

Q11: How long does it take for the refund to arrive? A: After the return is approved, the refund will be returned to the original payment method within 3-5 business days. The exact arrival time depends on the payment platform.

Novergan INC. Making every shopping experience safer with professionalism and guarantees.